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Official Privacy Policy

SureWin Bet Privacy Policy – Personal Data Protection for Malaysian Members

Your privacy is our priority. Learn how surewin bet collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Last updated: 1 January 2026  |  Version 3.1
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Full Compliance with Malaysia's Personal Data Protection Act 2010 (PDPA)

Surewin bet operates in full compliance with Malaysia's Personal Data Protection Act 2010. All processing of members' personal data is carried out in accordance with PDPA principles, including the General Principle, Use Principle, Disclosure Principle, Security Principle, Retention Principle, Data Integrity Principle, and Access Principle. By using the surewin bet platform, you acknowledge that you have read and understood this privacy policy.

🔐 SureWin Bet's Privacy Commitment

Six core pillars that form the foundation of our commitment to protecting your personal data privacy.

256-bit SSL Encryption
All data transmitted between your device and surewin bet's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions such as Maybank and CIMB. Your data cannot be intercepted or read by unauthorised parties while in transit.
Secure Data Storage
surewin bet members' personal data is stored on servers protected by multi-layered access controls. Only authorised and relevant personnel may access your data — and every access is logged and continuously monitored by our security team.
Your Data Controls
You have the right to access, correct, and request the deletion of your personal data at surewin bet at any time. Requests can be submitted via email or live chat and will be processed within 14 business days.
No Sale of Data to Third Parties
surewin bet has never sold, and will never sell, members' personal data to any third party for marketing or commercial purposes. Your data is shared only with a limited number of partners directly involved in our platform's operations, and all are bound by strict confidentiality agreements.
Marketing Communications Controls
You can opt out of all marketing communications from surewin bet at any time. Simply click "unsubscribe" in any of our marketing emails, or update your communication preferences directly from your account settings.
Full Malaysia PDPA Compliance
Every aspect of personal data processing at surewin bet complies with all seven principles of Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct periodic internal privacy audits to ensure ongoing compliance.
Content
Estimated reading time: 8–10 minutes
Important Note: This Privacy Policy describes how surewin bet (referred to as "we", "us", or "the platform") collects, uses, discloses, and protects your personal information when you use the surewinbet.ws website and related services. By using our platform, you agree to the collection and use of information as described in this policy.
01

Introduction & Scope of Privacy Policy

Surewin bet is committed to protecting the privacy and security of all members' personal information. This Privacy Policy is established to ensure that you, as a surewin bet member, always understand how we manage your data.

This Privacy Policy applies to all individuals who:

  • Visiting or using the surewinbet.ws website
  • Registering an account and becoming a surewin bet member
  • Using the surewin bet mobile app
  • Contact our customer support team
  • Participating in surewin bet promotions or loyalty programmes

This policy should be read together with Terms & Conditions surewin bet. In the event of any conflict between these documents, this Privacy Policy shall prevail in matters relating to the processing of personal data.

02

Types of Personal Data We Collect

Surewin bet collects various types of personal data depending on your interactions with our platform. Below is a detailed summary:

Data Categories Type of Information Requirement
Identity Full name, MyKad/passport number, date of birth, gender Mandatory
Contact Phone number, email address, residential address Mandatory
Finance Bank account/e-wallet numbers (Touch 'n Go, GrabPay, DuitNow, FPX), transaction history in RM Mandatory
Technical IP address, device type, web browser, access log information, cookies Automatic
Gaming Activity Betting history, games played, wins/losses, play time Automatic
Communication Records of interactions with customer support, emails, and feedback Optional
Data Minimisation Principle: surewin bet collects only the data strictly necessary for the stated purposes. We do not collect excessive or irrelevant data beyond what is needed to operate our platform.
03

How We Collect Your Personal Data

Your personal data is collected through the following channels:

  • Account Registration: When you register with surewin bet, you provide basic information such as your name, phone number, email address, and date of birth.
  • KYC Process (Identity Verification): To meet legal requirements and prevent fraud, we may request a copy of your MyKad or passport.
  • Financial Transactions: Every time you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, your transaction details are automatically recorded.
  • In-Platform Activity: Our system automatically records your gaming activity for security purposes and service improvement.
  • Customer Support Interactions: When you contact the surewin bet support team via live chat or email.
  • Cookies & Tracking Technologies: Our website uses cookies to enhance the user experience and analyse usage patterns.
04

Purposes for Which Your Personal Data Is Used

Surewin bet uses your personal data solely for lawful purposes that have been made known to you. Key purposes include:

  • Service Provision: Processing registrations, managing accounts, handling deposits and withdrawals in MYR, and providing access to games.
  • Identity Verification & Compliance: To fulfil KYC requirements, prevent fraud and money laundering, and ensure compliance with Malaysian law.
  • Responsible Betting: Monitoring gameplay patterns to identify members who may need responsible betting support and to enforce limits set by members themselves.
  • Marketing (With Consent): Sending information about promotions, bonuses, and surewin bet platform updates — only to members who have given their consent. You may unsubscribe at any time.
  • Platform Security: Detecting and preventing unauthorised access, bot activity, collusion in poker, and other security threats.
  • Analytics & Improvement: Understanding aggregate platform usage patterns to improve the overall user experience.
05

Sharing Data with Third Parties

Surewin bet does not sell, rent, or trade members' personal data to any third party for commercial purposes. However, in the following limited circumstances, data may be shared:

  • Trusted Service Providers: Payment technology companies (e-wallet and FPX processors), gaming platform providers, and hosting services contracted by surewin bet — all bound by strict confidentiality agreements.
  • Legal Requirements: Where required by court order, investigation by Malaysian authorities, or legal compliance reporting obligations.
  • Fraud Prevention: With recognised credit rating agencies or fraud prevention agencies where there are reasonable grounds to suspect illegal activity.
  • Business Transfers: In the event of a merger, acquisition, or sale of surewin bet's business assets — with appropriate notice given to members.
Our Guarantee: In all data-sharing situations, surewin bet ensures that recipients are bound by confidentiality and security obligations equivalent to or higher than our own standards.
06

Data Security Measures

Surewin bet continually invests in security technologies and procedures to protect members' personal data. Key measures we employ include:

  • Encryption in Transit: All data transmitted using 256-bit TLS/SSL protocols.
  • Encryption at Rest: Sensitive data stored in our databases is encrypted using the AES-256 algorithm.
  • Layered Access Controls: Principle of least privilege — only staff who require access to specific data for their role are permitted to do so.
  • Security Audits: Penetration testing is conducted periodically by independent parties.
  • 24/7 Monitoring: Intrusion Detection System (IDS) operates around the clock.
  • Incident Response Procedure: surewin bet has a clearly defined incident response procedure. In the event of a material data breach, affected members will be notified within 72 hours.
Shared Responsibility: While surewin bet takes all reasonable steps to protect your data, security also depends on your own actions. Make sure you use a strong password, enable two-factor authentication (2FA), and never share your login credentials.
07

Cookies Policy

Surewin bet uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

Essential Cookies Required
Required for core platform functionality — login, sessions, security, and basic preference settings. Cannot be disabled without affecting platform functionality.
Analytics Cookies Optional
Helping us understand how members use the surewin bet platform — most visited pages, time spent, and navigation paths. Data is collected in aggregate and does not identify individuals.
Preference Cookies Optional
Saving your preferences such as language, favourite betting limits, and display settings so you do not need to reconfigure them each time you log in to surewin bet.
Marketing Cookies Optional
Used to display relevant surewin bet advertisements and promotions. You can opt out of marketing cookies without affecting the core functionality of the platform.

You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect certain functions within the surewin bet platform.

08

Your Rights Under Malaysia PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by surewin bet:

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Right of Access
You have the right to request a copy of the personal data surewin bet holds about you. Requests are processed within 14 business days.
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Right to Rectification
If your data is inaccurate or out of date, you have the right to request a correction, which we will action promptly.
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Right to Object to Processing
You may opt out of having your data processed for direct marketing purposes at any time, without needing to provide a reason.
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Right to Erasure
Under certain circumstances, you may request the deletion of your personal data — subject to any applicable legal retention obligations.

To submit any request relating to the rights above, please contact us at support@surewinbet.ws by clearly stating the type of request you are making. We may need to verify your identity before processing your request.

09

Data Retention Period

Surewin bet retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by Malaysian law:

Data Type Retention Period Reason
Active Account Data For the duration of the active account Ongoing service provision
Financial Transaction Records 7 years after account closure Malaysia Companies Act & AML Compliance
KYC Documents 5 years after account closure Legal compliance requirements
Security Logs 2 years Security incident investigations
Marketing Records 3 years or until unsubscription Marketing campaign analysis
Customer Support Records 3 years Service references and improvements

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be used to identify any individual.

10

Cross-Border Data Transfers

In certain circumstances, your personal data may need to be transferred to or processed in another country, particularly in the context of the technology infrastructure used by surewin bet.

Surewin bet ensures that any cross-border data transfers are carried out with adequate safeguards in place, including:

  • Ensuring that data recipients are subject to equivalent or stricter data protection laws.
  • Using standard contractual agreements that impose data protection obligations on recipients.
  • Obtaining your consent where required before any data transfer takes place.
11

Child Protection

The surewin bet platform is restricted to individuals aged 21 years of age and above. We do not knowingly collect personal data from individuals under the age of 21.

Should we discover that personal data belonging to anyone under the age of 21 has been collected, we will promptly take steps to delete that data and close the account in question.

Parents or guardians who believe their child may have registered or used the surewin bet platform should contact us immediately at support@surewinbet.ws.

12

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how surewin bet handles your personal data, please contact our Data Protection Officer:

  • Email: privacy@surewinbet.ws
  • General Support Email: support@surewinbet.ws
  • Live Chat: Available 24/7 on the surewin bet platform

We are committed to investigating all privacy-related complaints seriously and responding within 14 working days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

Privacy Policy Amendments: Surewin bet reserves the right to update this Privacy Policy from time to time. Material amendments will be communicated to members via their registered email at least 7 days before taking effect. Continued use of the platform after such amendments are published will be deemed acceptance of the updated terms.
Your Data Is Safe With Us
Ready to Join SureWin Bet with Confidence?

Your privacy and data security are fully protected in accordance with Malaysia's PDPA. Over 400,000 Malaysian members have trusted surewin bet. Register today and enjoy a safe, fair, and rewarding online betting experience.

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